Terms of service

This agreement

These terms govern your use of riff-apps.com and, where no separate signed agreement applies, the services provided by Riff Apps (“Riff Apps”, “we”, “us”, “our”), registered in England and Wales, company number [company number], registered office [registered office address].

By using this website you accept these terms. If you do not accept them, please stop using the site.

Using this website

You may view, download and print material from this site for your own information and for evaluating whether to work with us. You may not republish it as your own, use it commercially without our permission, or attempt to interfere with the site, its security or anyone else's use of it.

The site is provided for general information. We take care over its accuracy but do not guarantee it is complete or current, and nothing on it is professional, legal or technical advice for your specific situation.

Our services

Work we carry out for clients is governed by a written proposal, statement of work or master services agreement. That document sets out the scope, deliverables, timescales, acceptance criteria and price.

If anything in a signed statement of work conflicts with these terms, the statement of work takes precedence.

Estimates of effort and timing are given in good faith based on the information available at the time. Changes to scope are handled through a written change request, priced before work starts.

What we need from you

Projects depend on both sides. You agree to:

• provide accurate information and timely decisions, feedback and approvals;
• make a person with authority available to answer questions during the engagement;
• give us any access, accounts, content or third-party licences the work requires;
• confirm you have the rights to any material you give us to use;
• comply with the law in how you operate the finished product, including data protection and any sector rules that apply to you.

Where delay is caused by information or approvals we are waiting on, timescales adjust accordingly.

Intellectual property

On full payment of all sums due, ownership of the bespoke deliverables created specifically for you under a statement of work transfers to you.

We keep ownership of our pre-existing materials, tools, libraries, frameworks and general know-how, and of anything we develop that is not specific to your project. Where those materials are embedded in a deliverable, you receive a perpetual, worldwide, non-exclusive licence to use them as part of it.

Third-party and open-source components remain subject to their own licences, which we will identify.

Unless you ask us not to, we may name you as a client and describe the work in general terms in our portfolio.

AI-generated material

Some of what we build produces content, recommendations or scores using AI models. AI output can be wrong, incomplete or unsuitable for a particular purpose, even when it reads convincingly.

Where we deliver a feature that uses AI, we will tell you what it does, what it does not decide on its own, how it is evaluated and where human review sits. You remain responsible for how the finished product is operated and for any decisions taken on the basis of its output, in line with the human oversight we design in. See our AI transparency statement.

The legal position on ownership of AI-generated material is still developing in the UK and elsewhere. We will tell you where an output's status may be uncertain.

Fees and payment

Fees, milestones and payment terms are set out in your statement of work. Unless stated otherwise, invoices are payable within 30 days and exclude VAT, which is added where applicable.

We may suspend work on overdue accounts after written notice, and charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. Refunds and cancellations are covered by our refund policy.

Acceptable use

Our acceptable use policy forms part of these terms and applies to this site and to any product or service we provide. We will not build or maintain software intended for an unlawful purpose, and we may end an engagement if we discover one.

Warranties

We warrant that our services will be performed with reasonable skill and care by suitably qualified people, and that deliverables will materially conform to the specification in the statement of work for 90 days after acceptance. Our obligation for a defect reported in that period is to correct it.

We do not warrant that software will be free of all defects or uninterrupted, that AI outputs will be accurate in every case, or that third-party services beyond our control will remain available. Except as expressly stated, all implied warranties are excluded to the extent the law allows.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, revenue, anticipated savings, business, goodwill or data, or for indirect or consequential loss, however arising.

Subject to the above, our total liability arising out of an engagement is limited to the total fees paid by you under the relevant statement of work in the 12 months before the claim arose.

These limits reflect the allocation of risk between two businesses and are taken into account in our prices. They do not affect the statutory rights of a consumer.

Confidentiality and data protection

Each party will keep the other's confidential information in confidence, use it only for the engagement, and protect it with at least the care it applies to its own. This does not cover information that is public through no fault of the receiving party, already known, independently developed, or required to be disclosed by law.

Where we process personal data on your behalf, we do so under a data processing agreement that meets Article 28 of the UK GDPR. Our GDPR statement sets out how we approach that.

Ending an engagement

Either party may end an engagement on 30 days' written notice, or immediately if the other commits a material breach that is not remedied within 14 days of being told about it, or becomes insolvent.

On termination you pay for work completed and for committed costs we cannot recover. We will hand over deliverables paid for in a reasonable format, and delete or return your data on request.

General

These terms are the entire agreement between us on their subject matter, alongside any statement of work. If a provision is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. Neither party is liable for failure caused by events outside its reasonable control.

Nobody other than you and us has rights under these terms. Neither party may assign them without the other's written consent, which will not be unreasonably withheld.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

We may update these terms. The version in force is the one published here when you use the site or when a statement of work is signed.